Boho casino Privacy Policy

Your privacy matters to us. This section explains what data Boho casino collects, how we use it, who we share it with, and the rights you have over your information. We're licensed under Curacao eGaming and comply with international data protection standards.

Data We Collect

When you register with us, we ask for registration data including your full name, email address, date of birth, and residential address. This confirms your identity and eligibility — players must be 18+ in Australia. We also collect financial data: your deposit and withdrawal history, payment method details (card type, last four digits), and transaction records for audit trails.

Technical data is collected automatically. This includes your IP address, device type (mobile, tablet, desktop), browser version, operating system, and connection speed. Usage data tracks which games you play, your betting patterns, session duration, and win/loss records. None of this is sold to third parties.

How We Use Your Data

We use your information for several essential purposes. Account management covers login verification, password resets, and profile updates. KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance is mandatory under our Curacao license — we verify your identity and monitor transactions to prevent fraud and illegal activity.

Fraud prevention relies on technical and financial data to spot unusual patterns — multiple failed logins, rapid withdrawals, or mismatched payment methods trigger reviews. We use your contact details for customer support, game updates, and service notifications. If you've given consent, we'll send personalised marketing about new pokies, promotions, and tournaments; you can opt out anytime.

We're also legally required to keep records for compliance with gambling regulations and tax authorities in Australia.

Who We Share Your Data With

Your data is shared only when necessary. Payment processors (Visa, Mastercard, Neosurf, Bitcoin handlers, POLi, and bank partners) receive financial data to process deposits and withdrawals. KYC verification services use your identity documents and address to confirm you're a real person. Curacao eGaming and Australian regulators may request player records if required by law.

Law enforcement agencies can access your account data only via formal legal process — we don't volunteer information. We never sell your data to marketers, brokers, or unrelated businesses. Your gaming history stays between you and Boho casino.

How We Store Your Data

All data is encrypted on secure servers using industry-standard protocols (TLS 1.2 or higher). Our infrastructure is hosted by certified data centres with 24/7 monitoring and backup systems. We retain your registration and account data for as long as your account is active, plus 5–7 years afterward to meet Australian gaming and tax regulations. Financial records are kept longer for audit compliance. Check the T&Cs for full retention schedules.

Your Rights Under Data Protection

Even though Australian law doesn't have a direct equivalent to GDPR, we respect similar privacy principles. You have the right to access your data — request a full copy of what we hold. You can request rectification if information is incorrect, erasure if it's no longer needed, and portability to download your records in a standard format.

You may object to marketing communications at any time (a simple unsubscribe in your account settings) and withdraw consent for data processing we rely on beyond legal requirements. These rights apply unless we're legally obliged to retain the data for compliance.

Contact Our Data Protection Officer

To submit a data access request, object to processing, or lodge a complaint, contact our Data Protection Officer at [email protected]. Include your full name, account number, and specific request. We'll respond within 30 days. If you're unhappy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) or your state's privacy regulator.

💡 Tip: Review your account settings regularly to update contact details and marketing preferences — it keeps your data current and reduces unwanted emails.